jlmm ph Privacy Policy

jlmm ph ("we," "us," "our," or "the Platform") is committed to protecting the privacy and personal data of all individuals who access or use the jlmm ph website at jlmm-ph.com and all associated services, games, and features (collectively, "the Services"). This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of your personal information.

This Privacy Policy is issued in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission ("NPC"). It applies to all personal data processed by jlmm ph in connection with the Services, whether collected online, through our mobile platform, or through any other channel.

This Privacy Policy should be read together with our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated herein by reference. In the event of any conflict between this Privacy Policy and the Terms & Conditions with respect to data privacy matters, this Privacy Policy shall prevail.

jlmm ph collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

2.1 Information You Provide Directly

• Identity Data: Full legal name, date of birth, gender, and nationality.
• Contact Data: Email address, mobile number, and residential address (including city, province, and postal code).
• Account Credentials: Username and encrypted password.
• Verification Documents (KYC): Government-issued photo ID (e.g., Philippine passport, PhilSys National ID, SSS ID, UMID, or driver's license), proof of address, and proof of payment method ownership where required.
• Financial Data: Payment method details (e.g., GCash mobile number, PayMaya account reference, BPI or BDO account details) necessary to process deposits and withdrawals. Full payment account numbers are not stored on our servers.
• Communications: Records of your correspondence with our customer support team, including chat logs and email exchanges.

2.2 Data Collected Automatically

• Technical Data: IP address, browser type and version, operating system, device type, screen resolution, and time zone.
• Usage Data: Pages visited, features used, games played, session duration, click-through paths, and referring URLs.
• Transaction Data: Records of all deposits, withdrawals, bonus claims, wagers placed, and game results associated with your account.
• Cookie Data: Information collected through cookies and similar tracking technologies as described in Section 6 of this Policy.

jlmm ph uses the personal data we collect for the following purposes:

jlmm ph will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise permitted by applicable Philippine law.

Under the Data Privacy Act of 2012, jlmm ph processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to provide you with access to the jlmm ph platform and its gaming services, to process your financial transactions, and to manage your account.
• Legal Obligation: Processing is necessary to comply with our legal and regulatory obligations under Philippine law, including anti-money laundering regulations, PAGCOR licensing requirements, and the Data Privacy Act of 2012.
• Legitimate Interests: Processing is necessary for our legitimate interests in operating a secure, fair, and commercially viable gaming platform, including fraud prevention, security monitoring, and platform improvement — provided these interests are not overridden by your data protection rights.
• Consent: For certain processing activities, such as sending you promotional communications or using non-essential cookies, we rely on your freely given, specific, informed, and unambiguous consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

jlmm ph does not sell, rent, or trade your personal data to third parties. We may share your personal data only in the following limited circumstances:

• Service Providers: We engage trusted third-party service providers who assist us in operating the jlmm ph platform, including payment processors (e.g., GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting providers, and customer support platforms. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.
• Regulatory Authorities: We may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine government authorities where required by law, court order, or regulatory directive.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of jlmm ph's assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.
• Protection of Rights: We may disclose personal data where we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of jlmm ph, our players, or the public.

jlmm ph uses cookies and similar tracking technologies to enhance your experience on our platform. A cookie is a small text file placed on your device when you visit a website. We use the following types of cookies:

• Strictly Necessary Cookies: These cookies are essential for the jlmm ph platform to function correctly. They enable core features such as account login, session management, and security. These cookies cannot be disabled without affecting platform functionality.
• Performance & Analytics Cookies: These cookies collect anonymized information about how players use jlmm ph — such as which pages are visited most frequently and how long sessions last. This data helps us improve the platform experience for all users.
• Functionality Cookies: These cookies remember your preferences and settings (such as language preference and display settings) to provide a more personalized experience on jlmm ph.
• Marketing Cookies: With your consent, we may use cookies to deliver relevant promotional content about jlmm ph games and offers. You can opt out of marketing cookies at any time through your account settings.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the jlmm ph platform. For more information on managing cookies, refer to your browser's help documentation.

jlmm ph retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

• Active Account Data: Personal data associated with an active jlmm ph account is retained for the duration of the account's existence and for a period of five (5) years following account closure, in compliance with Philippine anti-money laundering record-keeping requirements.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act of 2001 (as amended) and AMLC regulations.
• KYC Documents: Identity verification documents are retained for five (5) years following account closure or the last transaction, whichever is later.
• Customer Support Records: Communications with our support team are retained for three (3) years from the date of the last interaction.
• Marketing Data: Data used for marketing communications is retained until you withdraw your consent or opt out of such communications.

jlmm ph implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• Encryption: All data transmitted between your device and jlmm ph is encrypted using 256-bit SSL/TLS technology. Sensitive data stored on our servers, including passwords and financial information, is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Access to personal data is strictly limited to authorized jlmm ph personnel and service providers who have a legitimate need to access it. All access is logged and regularly audited.
• Firewalls and Intrusion Detection: Our infrastructure is protected by enterprise-grade firewalls and intrusion detection systems that monitor for and respond to suspicious activity in real time.
• Regular Security Audits: jlmm ph conducts regular security assessments and penetration testing to identify and remediate potential vulnerabilities in our systems.
• Staff Training: All jlmm ph personnel who handle personal data receive regular training on data protection obligations and security best practices.

While jlmm ph takes all reasonable steps to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. You are also responsible for keeping your account credentials confidential and for notifying us immediately if you suspect any unauthorized access to your jlmm ph account.

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jlmm ph:

The jlmm ph platform is strictly intended for individuals who are at least 21 years of age, in accordance with Philippine gaming regulations. jlmm ph does not knowingly collect, use, or process personal data from individuals under the age of 21.

We employ age verification measures during the account registration process to prevent minors from accessing the platform. If we become aware that we have inadvertently collected personal data from an individual under the age of 21, we will take immediate steps to delete that data and close the associated account.

jlmm ph reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes to this Policy, we will:

• Update the "Effective Date" at the top of this page.
• Post a prominent notice on the jlmm ph website informing players of the update.
• Where required by law or where changes are significant, notify registered players via their registered email address.

We encourage you to review this Privacy Policy periodically to stay informed about how jlmm ph is protecting your personal data. Your continued use of the jlmm ph platform following the posting of any changes to this Policy constitutes your acceptance of those changes.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way jlmm ph handles your personal data, please contact our Data Protection Officer (DPO):

• Data Protection Officer: jlmm ph Compliance Team
• Privacy Inquiries: [email protected]
• General Support: [email protected]
• Response Time: Within 15 business days of receiving a verified request

If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.